Century Link Consumer Complaints All Reviews

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Century Link Reviews

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  • SERVICE WAS NEVER INSTALLED, AND YET WE GOT BILLED $205.54



    We called century link for internet service, the schedule an appointment and guess what they never showed up, they never called, nothing. We got so upset we called back within our 7 days as per Florida State Law and cancel. Since then we have received a bill for $205.54. We have called many times and recorded the conversations asking WTF we don't have service with you guys, we don't have any equipment with you guys we never received an installation with you guys and yet the bill says we have a modem, we received an installation and some other charges, we have copies all the chats... More...
    (Internet - Sponsored by DIRECPATH)
    Michonne's Picture   Michonne    0 Comments   Comments
  • Technician was a No Call/ No Show



    Received order confirmation advising that my service would be activated in 9 days and to be available between the hours of 12pm and 4pm. I contact Century Link customer service at 5pm on the 9th day only to be bounced around 3 different departments incurring 45 minutes of wait time. I was told there was an issue with a "missing part" when the technician went out into the field. I was then advised it is in the engineers hands now and that if I wanted an update, I would have to either wait for contact from an offline team or contact customer care again periodically within the next... More...
    (Cable TV)
  • Worst customer service ever!



    I have tried twice now to disconnect my service after two years because I am moving out of state. Both times I received excuses why their system could not perform the request. I asked to have a note put on my account and the guy said I can continue to call back until their system is up, calling me a liar that I was not goin to have a phone! Hello?! I'm moving and their phone see that I have been paying for over two years has never worked. He was rude and disrespectful. I asked to speak with a supervisor at least 6 times and he refused and eventually hung up on me. More...
    (Internet - Sponsored by DIRECPATH)
    Charity909's Picture   Charity909    0 Comments   Comments
  • Customer Service / No Follow-up



    In my life I have never experiened such terrible ustomer service, On Friday, 6/19 Century Link was to send a technician to connect internet services on the outside of my house. I had also scheduled a tech to come on Saturday, 6/20 to make sure that I had installed everything correctly. I came home Friday evening and found a CenturyLink modem sitting at my doorstep. The technician on saturday was supposed to arrive between 8 and Noon. I waited, and waited and waited and no-one showed up. On Monday I was told that the technician was unable to complete his task because someone had... More...
    (Cable TV)
    nomorelosers's Picture   nomorelosers    0 Comments   Comments
  • worst service ever



    I signed up for century link prism the other day and after a week of waiting they finally installed my internet and tv service. This was a Saturday. 4 days later I came home and found that my cable and internet was not working so I called tech support. It took over 20 minutes to figure out who I was and another hour to figure out why my service wasn't working... Century Link billing scheduled it for disconnection for absolutely no reason. How is that even possible? 4 days and they already disconnected my service. What's worse is the technician said there was absolutely... More...
    (Cable TV)
    leutholtzps's Picture   leutholtzps    0 Comments   Comments
  • unexplained bill now in colections



    I have not had century link for 9 months as far as I was aware I was all paid up on my bill under not contractual obligation at the time of my service termination. Then a few weeks ago I received a notice from a collection company stating I owed century link 75.43. I have spent an hour and a half today on the phone 10 minutes of that was talking to someone the rest listening to music cut in and out between a very loud and abrasive buzz. All I want is to ask what the charge is for before it tarnished my credit score all that happened was I would talk with someone who could give me no... More...
    (Internet - Sponsored by DIRECPATH)
    begbert19's Picture   begbert19    0 Comments   Comments
  • Century Link Prism commercial



    After listening to your Prism commercial with the English bulldog and his family for the probably 50th time, I just had to write to tell you how heartbreaking I think this commercial is. Almost makes me cry everytime it's on, in fact, I mute it when it comes on. Anyone who knows ANYTHING about dogs knows how much they want to be with their pack. In the commercial, the husband and wife go outside to watch TV on their tablet and leave their poor dog in the house. Now why couldn't he have gone out with them????? The last shot shows him forlornly looking out the window at his... More...
    (Advertising)
    sallyv's Picture   sallyv    0 Comments   Comments
  • awful customer service



    We have been with Century Link for almost 3 years. What a mistake I made. Our internet only worked correctly about 15 days each month. I called customer service, and tech support hundreds of time over 3 years. Nothing was ever done. When we moved and had our service transferred, we had an appt for the tech to come out and hook our service up. We waited all day just to get a phone call that he would not be there until the following day. Once the internet finally went out, tech support told me that it would be back on Tues July 2nd by 6pm. By 7pm-still no internet. They told me July 1st that... More...
    (Internet - Sponsored by DIRECPATH)
    Agundy75's Picture   Agundy75    0 Comments   Comments
  • Watch out if you rent your modem!



    I received a bill from collections for 108 dollars.I called c link and they said they didn't receive the modem in 30 days;and although they received it;I now own it and I owe the money.If I own it;why is it in their possession?I always return equipment promptly;so it must be the warehouse is as bad as their tech.dept.When i signed up for 7.0 service they said ok.When an engineer decided they were too full;they cancelled w/o notifying me.I said I will take slower service;the install was done;oops hooked up the wrong line;see ya next week.It then ran;until it rained.New line installed... More...
    (Internet - Sponsored by DIRECPATH)
    bryanwillis's Picture   bryanwillis    0 Comments   Comments
  • Century Link and Direct TV bundling is a nightmare!



    Century Link is billing me for services that Direct TV didn't provide. Because I moved, Century Link closed my account and keeps sending me a bill for services not received. I conference called both companies and the result is I have to pay Century Link upfront and Direct TV will credit me in 2 months for the billing so long as I continue with their service which I don't need since cable is free in the new place I moved to. Absolutely no resolution for me being our of my $ for their broken bundled service set up! More...
    (Cable TV)
    tanjajohnson0's Picture   tanjajohnson0    0 Comments   Comments
  • Century Link internet upgrade



    We've had 3 megabytes speed since 1996 through Telechoice - Qwest - Century LInk. Last February 2013 (almost one year ago), the fiberoptic cables were buried in our yard. The modem was installed in our garage. We were told the final hookup would be soon. It's now January 26th and we're still waiting. I've made at least 50 calls to Century Link in the past year. No one has an answer. They say they can't do the final installation until their records show the work has been done. I even wrote to the CEO of Century Link with a picture of the modem lights flashing... More...
    (Internet - Sponsored by DIRECPATH)
    judygar1's Picture   judygar1    0 Comments   Comments
  • Century Link Prism TV and Internet



    Your comment: Had century link for 6 months and had nothing but problems with dropped internet signals, freezing tv shows and, malfunctioning DVR's. The only thing trained customer service techs could advise was to reboot the system. Was rebooting every few days!! Then I had to move and due to being under contract I scheduled a time to move my service. They initally told me that I could not get their service at my new address, then said never mind I could. Tech comes out on installadtion day and after 2 1/2 hours tells me that he cannot give me service unless my landlord rewires the... More...
    (Cable TV)
    ibelieve1968's Picture   ibelieve1968    0 Comments   Comments


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