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Century Link Complaint - Technician was a No Call/ No Show - High Speed Internet Service
Century Link Complaint

Century Link Complaint

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Technician was a No Call/ No Show - High Speed Internet Service


Received order confirmation advising that my service would be activated in 9 days and to be available between the hours of 12pm and 4pm. I contact Century Link customer service at 5pm on the 9th day only to be bounced around 3 different departments incurring 45 minutes of wait time. I was told there was an issue with a "missing part" when the technician went out into the field. I was then advised it is in the engineers hands now and that if I wanted an update, I would have to either wait for contact from an offline team or contact customer care again periodically within the next couple of days. NONE OF THE BELOW WAS PROVIDED AS ADVERTISED IN THE ORDER CONFIRMATION
You ordered:
CenturyLink® High Speed Internet
Order Confirmation #1327942897

What to expect:
A CenturyLink technician is needed to install your services.
Expect to hear from us periodically to keep you informed on the progress of your order:
%u2022You'll get a reminder on the night before your appointment.
%u2022Then, you'll be notified when your technician is on the way.


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