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Century Link Complaint - awful customer service
Century Link Complaint

Century Link Complaint

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awful customer service


We have been with Century Link for almost 3 years. What a mistake I made. Our internet only worked correctly about 15 days each month. I called customer service, and tech support hundreds of time over 3 years. Nothing was ever done. When we moved and had our service transferred, we had an appt for the tech to come out and hook our service up. We waited all day just to get a phone call that he would not be there until the following day.
Once the internet finally went out, tech support told me that it would be back on Tues July 2nd by 6pm. By 7pm-still no internet. They told me July 1st that a tech would be at my home July 2nd, but for some reason they forgot to schedule the appt. I finally disconnected my service on July 2nd. Mediacom was able to come out the very next day to hook up new service.
I still paid my bill monthly, which is theft on their part, knowing I was not getting the proper services I was paying for. I would not recommend this company to anyone. AWFUL!!!


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